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Housekeeping

If the bond doesn’t form

Sometimes the dog votes for the blanket over the bolster. No hard feelings — the return route has three steps, and two honest checks come first.

1

Check the batteries first

A silent module usually wants fresh AAAs and a firm three-second press before it wants a return label. Nine of ten “broken heart” reports end here.

2

Open Your Orders

Find the buddy, choose “Return or replace items.” Most items ride the standard 30-day window from delivery; your order’s exact terms sit right there. The storefront ran your checkout, so the storefront runs your return.

3

Choose the drop-off

Printed label or no-box QR code at a counter nearby — hand the parcel over and the refund walks back to your original payment within a few days of the first scan.

Arrived damaged — a split seam, a truly silent module? Use the damaged-item flow instead: it replaces fastest and asks the fewest questions.