Housekeeping
If the bond doesn’t form
Sometimes the dog votes for the blanket over the bolster. No hard feelings — the return route has three steps, and two honest checks come first.
Check the batteries first
A silent module usually wants fresh AAAs and a firm three-second press before it wants a return label. Nine of ten “broken heart” reports end here.
Open Your Orders
Find the buddy, choose “Return or replace items.” Most items ride the standard 30-day window from delivery; your order’s exact terms sit right there. The storefront ran your checkout, so the storefront runs your return.
Choose the drop-off
Printed label or no-box QR code at a counter nearby — hand the parcel over and the refund walks back to your original payment within a few days of the first scan.
Arrived damaged — a split seam, a truly silent module? Use the damaged-item flow instead: it replaces fastest and asks the fewest questions.

